Melbourne Sleep Co generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Electronics products come with a 3-month warranty. Please refer to the product listing for the warranty period.

You are required to notify Melbourne Sleep Co  within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval. Please note we do not accept change of mind returns on any of our products, if you have made an error with your order please contact us via email or phone as soon as possible as we cannot cancel the order once processed by our warehouse team.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Refunds generally takes up to 3 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it and funds to show on your account. All refunds will be processed to the payment method used at the time of placing your order with us.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.