Do you ship to international address?
Currently, we only ship within Australia.
How are the items delivered?
The item is shipped via Australia Post, Fastway, Toll or Allied Express, we may also use Hunter Express to some area according to the size and weight of the item. A tracking number will also be updated to you after dispatch.
Can I use my own delivery service?
We only use our nominated carrier for delivery.
How can I cancel my order?
Please note that we can only cancel your order if the item has not been processed from our warehouse. As we operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help, orders cannot be cancelled after 4 business hours as this is our usual packing time frame in our warehouse.
How long does delivery take?
The estimated delivery time frames are (not including processing times):
- For customers in VIC, approximately 3 - 5 working days;
- For customers in NSW, SA, ACT, approximately 4 - 8 working days;
- For customers in QLD, NT,WA and TAS, approximately 7 - 10 working days.
- Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1-2 working day after receipt of cleared payment).
- We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
When will the item be dispatched?
Most items will be dispatched within 2 business days after full payment is received. Please allow a little longer during holiday periods and sales.
Where can I find the delivery information?
Tracking information will be emailed to you.
PREORDER - Please note that preorder dates are estimated and may vary depending on processing times. We will dispatch orders in the order they have been received.
Cancelations of all preorder items incur a 15% processing fee and will be refunded the same method they were paid for.
Do mattresses come with bed frames?
No, all of our mattresses and bed frames are sold separately.
- Where are your bed frames manufactured? The majority of our furniture is manufactured in China.